Privacy Policy

Last Updated: 25/01/2025

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us or otherwise collected by us when providing our website and academic advising software (“Services”) or otherwise interacting with you. In this Privacy Policy, “we,” “us,” or “our” refers to Study Planner Enrolment Solutions Pty Ltd (ABN 46 661 248 791), and any applicable subsidiaries.

This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In addition, individuals located in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), or the United States (US) may also have rights under the General Data Protection Regulation (GDPR), UK GDPR, and other applicable data protection laws. Appendix 1 outlines additional rights and information for individuals located in the EU, EEA, UK, or US.

 

1. How we collect personal information

We collect personal information in various ways, including:

  • Directly: Information you provide to us, such as when you contact us through our website, email, or phone, or request assistance.
  • Indirectly: Information collected when you interact with our website, software, emails, or other communications.
  • From Third Parties: Information provided by universities, analytics providers, marketing providers, or other authorised third parties.
  • Public Sources: Publicly available resources, such as professional networking sites (e.g., LinkedIn) or business registries.

 

2. Why we collect, hold, use, and disclose personal information

We collect and use personal information for the following purposes:

PurposeType of Personal Information
To enable you to access and use our Services, including providing you with a login.Identity Data, Contact Data
To contact and communicate with you regarding enquiries or support requests.Identity Data, Contact Data, Profile Data
For advertising and marketing purposes, including sending promotional information.Identity Data, Contact Data, Technical Data
For internal administrative, invoicing, and record-keeping purposes.Identity Data, Contact Data, Transaction Data
To improve our Services through analytics and market research.Profile Data, Technical Data
To comply with legal obligations or as authorised by law.Any relevant Personal Information

 

3. Disclosures of personal information

We may disclose personal information to the following:

  • Our employees, contractors, and related entities.
  • IT service providers, including data storage, web-hosting, and analytics providers.
  • Marketing and advertising providers.
  • Professional advisors, such as lawyers, auditors, and insurers.
  • Payment systems operators, such as PayPal.
  • Courts, tribunals, and regulatory authorities as required by law.
  • Third parties involved in analytics or advertising, such as Google Analytics or similar services.

 

4. Overseas Disclosures

We may store or process personal information in countries outside your location, including Australia, the UK, the EU, and the US. When transferring data, we implement appropriate safeguards to comply with applicable data protection laws.

 

5. Your rights and controlling your personal information

  • Access and Correction: You may request access to or correction of the personal information we hold about you.
  • Withdraw Consent: You can withdraw your consent to data processing at any time, but this may impact your ability to use certain Services.
  • Restrict or Object: You have the right to restrict or object to certain types of data processing.
  • Opt-Out of Marketing: You can unsubscribe from marketing communications by using the opt-out feature in emails or contacting us directly.
  • Data Portability: In some cases, you may request your personal data in a structured, commonly used, and machine-readable format.

 

6. Storage and security

We are committed to ensuring the security of your personal information. We implement robust measures to protect against unauthorised access, misuse, or disclosure. However, no transmission over the internet can be guaranteed as completely secure, and you share information at your own risk.

 

7. Cookies

Our website uses cookies to enhance user experience and gather analytics. Please refer to our Cookies Policy for details on how we use cookies and your choices.

 

8. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party websites.

 

9. Amendments

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date. Continued use of our Services indicates your acceptance of the revised Privacy Policy.

 

10. Contact us

For questions or concerns, please contact us at:

Study Planner Enrolment Solutions Pty Ltd
Email: info[at]studyplanner.com.au
Address: PO Box 705, Coolum Beach, QLD, 4573, Australia
ABN: 46 661 248 791


Appendix 1: Additional rights for EU, UK, and US individuals

 

Rights under the GDPR and UK GDPR
  • Right to Access: Request details of the personal information we hold.
  • Right to Rectify: Request corrections to inaccurate or incomplete personal information.
  • Right to Erasure: Request deletion of personal information, subject to certain conditions.
  • Right to Object: Object to data processing based on legitimate interests.
  • Right to Restrict Processing: Request limitations on processing your data in certain circumstances.

 

Data transfers and retention

We ensure appropriate safeguards for cross-border data transfers. Personal information is retained only as long as necessary to fulfil the purposes for which it was collected or as required by law.

By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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